Shipping
& Returns
We ship worldwide and work to keep every order clear, trackable, and handled with care from processing to delivery. Please review our shipping, customization, and return policies before ordering.
Shipping Policy
EliteKitCo ships worldwide and works to keep every order clear, trackable, and handled with care from processing to delivery.
Processing Time
All orders are processed before shipment.
Non customized items are usually processed within 3 to 5 business days.
Customized items, including jerseys with a name, number, badge, or other personalization, may take up to 5 business days to process due to the extra handling required.
Custom Order Change Window
For customized jerseys or products, customers have 1 business day after placing the order to request changes to customization details.
After the 1 business day change window, customized orders may enter fulfillment or production and can no longer be changed, canceled, refunded, returned, or exchanged.
If “Custom Name/Number” is selected but no customization details are provided, EliteKitCo will contact the customer by email. If no response is received within 72 hours, the order may be processed without a custom name/number to avoid delays.
Customers are responsible for reviewing all order details carefully before completing checkout.
Delivery Time
Delivery times vary by destination. Shipping usually takes 12 to 18 business days with Economy Shipping or 9 to 15 business days with Standard Shipping after the order has been processed and shipped.
Shipping times are estimates and may vary due to customs, carrier delays, holidays, weather, or high order volume.
Shipping Locations
EliteKitCo ships worldwide and proudly serves football fans across the globe.
Order Tracking
Once your order has shipped, you will receive a tracking number by email.
Tracking updates may take 24 to 48 hours to appear after shipment. This is normal and does not mean your order has not shipped.
Customs and Duties
International orders may be subject to customs fees, duties, taxes, or import charges depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product or shipping cost.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
If an incorrect or incomplete address is provided and the order has already shipped, EliteKitCo is not responsible for delays, failed deliveries, or lost packages.
If you notice an address mistake, please contact us as soon as possible within the 1 business day change window. We cannot guarantee address changes after an order has entered fulfillment.
Delays
Delays can occasionally occur due to customs inspections, carrier disruptions, holidays, weather, or high shipping volumes.
If your order has not arrived within the estimated delivery window, please contact us and we’ll be happy to review the tracking information.
Returns and Refunds
At EliteKitCo, every order is handled with care, and many of our products are custom made. Please review this policy carefully before placing your order.
EliteKitCo does not offer refunds once an order has been placed and entered processing, fulfillment, or production.
Because many items are sourced, prepared, or customized specifically for each customer, all sales are considered final.
Customized Orders
Customized items include any product with personalization or selected custom details.
Customized orders are final sale after the 1 business day change window. Customized orders cannot be returned, exchanged, canceled, refunded, or changed after fulfillment begins.
This includes customer errors related to name spelling entered at checkout, chosen number, selected badge, selected size, selected sleeve option, or change of mind after ordering.
Courtesy Discount for Customer Mistakes
If a customer makes a mistake with customization, EliteKitCo is not responsible for replacing or refunding the item.
Depending on the situation, we may offer a courtesy discount toward a future purchase. Courtesy discounts are not guaranteed and are reviewed case by case.
Non Customized Items
If an item is not customized, it may be eligible for return only when there is a manufacturer defect, production issue, or an error with the item received.
Eligible issues may include defects in material, damaged stitching, print issues, or receiving the wrong item.
To be reviewed, the item must be unworn, unused, and in original condition. The request must be made within 30 days of delivery, proof of purchase is required, and clear photos of the issue must be provided.
Returns, exchanges, or refunds are not accepted for incorrect sizing, fit preference, or change of mind. A detailed size guide is provided before ordering, and customers are responsible for choosing the correct size.
All return requests are reviewed case by case and must be approved before any item is sent back.
Please review all product details, sizing, and order information before placing your order.
Sizing
We provide a size guide to help customers choose the best fit before ordering.
Sizing preferences vary by customer, so refunds, returns, or exchanges are not accepted due to incorrect sizing.
If you are between sizes, we generally recommend sizing up for comfort, especially for Player Kits.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 7 days of delivery.
EliteKitCo will review the issue and determine the best solution. Depending on the situation, we may offer a replacement, correction, store credit, or future discount. Refunds are not guaranteed.
Lost or Delayed Packages
Once an order has shipped, delivery is handled by the shipping carrier.
EliteKitCo is not responsible for carrier delays, customs delays, incorrect addresses, or packages marked as delivered by the carrier.
If tracking shows an issue, please contact us and we’ll help review the situation.
Need help with an order?
If you have questions about shipping, sizing, customization, tracking, or your order, please contact us through our contact page.
Contact Support