Shipping policy
EliteKitCo ships worldwide and works to keep every order clear, trackable, and handled with care from processing to delivery.
Please review our shipping policy before placing your order.
Processing Time
All orders are processed before shipment.
Non customized items are usually processed within 3 to 5 business days.
Customized items, including jerseys with a name, number, badge, or other personalization, may take up to 5 business days to process due to the extra handling required.
Business days do not include weekends or holidays.
Custom Order Change Window
For customized jerseys or products, customers have 1 business day after placing the order to request changes to customization details.
This includes changes to:
Name spelling
Number
Badge selection
Size
Shipping address
After the 1 business day change window, customized orders may enter fulfillment or production and can no longer be changed or canceled.
Customers are responsible for reviewing all order details carefully before completing checkout.
Delivery Time
Delivery times vary by destination.
Shipping usually takes 12 to 18 business days with Economy Shipping or 9 to 15 business days with Standard Shipping after the order has been processed and shipped.
Shipping times are estimates and may vary due to customs, carrier delays, holidays, weather, or high order volume.
Shipping Locations
EliteKitCo ships worldwide and proudly serves football fans across the globe.
Order Tracking
Once your order has shipped, you will receive a tracking number by email.
Tracking updates may take 24 to 48 hours to appear after shipment. This is normal and does not mean your order has not shipped.
Customs and Duties
International orders may be subject to customs fees, duties, taxes, or import charges depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product or shipping cost.
EliteKitCo is not responsible for customs fees, import duties, taxes, or delays caused by customs.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
If an incorrect or incomplete address is provided and the order has already shipped, EliteKitCo is not responsible for delays, failed deliveries, or lost packages.
If you notice an address mistake, please contact us as soon as possible within the 1 business day change window.
We cannot guarantee address changes after an order has entered fulfillment or production.
Delays
Delays can occasionally occur due to customs inspections, carrier disruptions, holidays, weather, high shipping volumes, or other issues outside of our control.
If your order has not arrived within the estimated delivery window, please contact us and we’ll be happy to review the tracking information.
Lost or Delayed Packages
Once an order has shipped, delivery is handled by the shipping carrier.
EliteKitCo is not responsible for carrier delays, customs delays, incorrect addresses, failed delivery attempts, or packages marked as delivered by the carrier.
If tracking shows an issue, please contact us and we’ll help review the situation.
Need Help With an Order?
For shipping questions, tracking concerns, address updates, or order updates, please contact us through our contact page.