Refund policy
At EliteKitCo, every order is handled with care, and many of our products are custom made or prepared specifically for each customer.
Please review our refund policy carefully before placing your order.
No Refund Policy
EliteKitCo does not offer refunds once an order has been placed and entered processing, fulfillment, or production.
Because many items are sourced, prepared, or customized specifically for each customer, all sales are considered final once processing begins.
Custom Order Change Window
For customized jerseys or products, customers have 1 business day after placing the order to request changes to customization details.
This includes changes to:
Name spelling
Number
Badge selection
Size
Shipping address
After the 1 business day change window, customized orders may enter fulfillment or production and can no longer be changed, canceled, refunded, returned, or exchanged.
Customers are responsible for reviewing all customization details carefully before completing checkout.
Customized Orders
Customized items include any product with personalization or selected custom details, including:
Name personalization
Number personalization
Badge selection
Custom name and number
Player name and number selection
Other custom details selected at checkout
Customized orders are final sale after the 1 business day change window.
Customized orders cannot be:
Returned
Exchanged
Canceled
Refunded
Changed after fulfillment begins
This includes customer errors related to:
Name spelling entered at checkout
Chosen number
Selected badge
Selected size
Selected sleeve option
Change of mind after ordering
Customized items are final sale once production begins. If “Custom Name/Number” is selected but no customization details are provided, EliteKitCo will contact the customer by email. If no response is received within 72 hours, the order may be processed without a custom name/number to avoid delays.
Courtesy Discount for Customer Mistakes
If a customer makes a mistake with customization, such as incorrect spelling, wrong number, wrong size, or wrong badge selection, EliteKitCo is not responsible for replacing or refunding the item.
Depending on the situation, we may offer a courtesy discount toward a future purchase.
Courtesy discounts are not guaranteed and are reviewed case by case.
Non Customized Items
If an item is not customized, it may be eligible for return only when there is a manufacturer defect, production issue, or an error with the item received.
Eligible issues may include:
Defects in material
Damaged stitching
Print issues
Receiving the wrong item
To be reviewed, the item must be unworn, unused, and in original condition.
The request must be made within 30 days of delivery.
Proof of purchase is required.
Clear photos of the issue must be provided.
Returns, exchanges, or refunds are not accepted for incorrect sizing, fit preference, or change of mind.
A detailed size guide is provided before ordering, and customers are responsible for choosing the correct size.
All return requests are reviewed case by case and must be approved before any item is sent back.
Sizing
We provide a detailed size guide to help customers choose the best fit before ordering.
Sizing preferences vary by customer, so refunds, returns, or exchanges are not accepted due to incorrect sizing or fit preference.
If you are between sizes, we generally recommend sizing up for comfort, especially for Player Kits.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
Order number
Clear photos of the item
Clear photos of the issue
A brief explanation of the problem
EliteKitCo will review the issue and determine the best solution.
Depending on the situation, we may offer a replacement, correction, store credit, or future discount.
Refunds are not guaranteed.
Lost or Delayed Packages
Once an order has shipped, delivery is handled by the shipping carrier.
EliteKitCo is not responsible for carrier delays, customs delays, incorrect addresses, failed delivery attempts, or packages marked as delivered by the carrier.
If tracking shows an issue, please contact us and we’ll help review the situation.
Contact Us
If you have questions about refunds, returns, sizing, customization, or your order, please contact us through our contact page.